Purchase Options Cancellation Policy

Last updated: October 20, 2025

This policy applies to orders created using Shopify Purchase Options (e.g., subscriptions, pre-orders, and scheduled purchases). It works together with our Refund & Returns Policy, Terms of Service, and Privacy Policy.

1) One-Time Orders

• Before fulfillment: You may request cancellation for a full refund if the order has not been packed or shipped.
• After fulfillment: Orders already shipped cannot be cancelled. Please refer to our Refund & Returns Policy.

2) Subscriptions

• Cancel anytime: You can cancel, pause, or skip upcoming deliveries through your account portal or by emailing us.
• Renewal cutoff: To avoid the next charge, submit your cancellation request at least 24 hours before the renewal date/time shown in your portal/confirmation emails.
• In-progress orders: A cancellation takes effect from the next cycle. If a renewal has already begun processing or shipped, it follows the Refund Policy.
• Payment failures: We may retry your payment method. Please update your card details in the portal to avoid interruption.

3) Pre-Orders & Backorders

• Before shipment: Cancellable for a full refund.
• After shipment: Treated as a regular order under the Refund Policy.
• Authorization holds: Your payment method may show an authorization; timing of capture depends on the product and will be noted at checkout or in your confirmation email.

4) How to Cancel or Manage

• Use the links in your order or subscription emails to access the self-service portal, or
• Email us with your order number and the request (cancel, pause, skip, or change frequency).

5) Exceptions

• We may reject or delay a cancellation request if an order is already being packed/shipped or if required by applicable law (e.g., health/hygiene items once opened).
• Promotional items, final-sale products, or bundles may have specific terms shown on the product page or at checkout.

6) Contact

Questions or cancellation requests:

Email: support@allstroreshop.com

Headquarters (USA): MARKETING DIGITAL BR LLC — 1925 Lovering Ave, Wilmington, DE 19806, USA.
Email: support@allstroreshop.com | Phone: +1 (559) 365-7316
Subsidiary (Brazil): MARKETING DIGITAL LTDA — legally registered in Brazil under CNPJ No. 22.920.555/0001-94.